Printing Troubleshooting

PowerBudget reports will print in a wide variety of printing environments, locally or networked, including DOS, Win95, Win98, WinNT, Novell, OS/2, and Macintosh. The following guidelines will help troubleshoot printing issues. PowerBudget is a 32-bit DOS program that prints all reports to a file called PRINTREP. This file is then sent to the printer with a COPY PRINTREP LPT1 command. There are 2 options in the [F6] Utilities...User Preferences screen that control PowerBudget printing. The first option is the PRINTER field. Move the cursor to the Printer field and press [F3] to list a variety of printers. For most modern InkJet and LaserJet printers, the default printer of HP LaserJet V will be sufficient. The second option is the NETWORK field. This field has 7 options, 0 through 6. For most operating systems and printers, the default of 0 will be sufficient. PowerBudget is not designed to print to Apple Postscript printers. PowerBudget is not designed to print to PPA printers. If printing to a PPA printer, then try changing the printer driver for the default printer to a non-PPA driver, specifically HP 550C universal printer driver. If the defaults do not print, or produce extra pages, or do not print condensed print, or do not eject the last page of a report, then refer to the following information: LOCAL PRINTING: Local printing means that the printer is hooked directly to the computer that has PowerBudget installed. The following information assumes that printing is being done from a PC computer to a PC printer (not a Macintosh computer or printer). For Macintosh, see below. Usually, the printer is connected directly to the parallel printer port, aka LPT1. If the printer is NOT connected to the parallel port then: If the printer is a serial printer (serial printers are rare) connected to COM1: then the following commands need to be added to the BUDGET.BAT startup file. mode com1:96,n,8,1,p mode lpt1:=com1: If the printer is connected to LPT1 and the printer does not print, and does not display any error message, then try changing the NETWORK (from [F6] Utilities...User Preferences) from 0 to 1 or 2 and try printing again. Network 3 is for OS/2 and Network 4 and 5 are for Network printing to a renamed printer port. If the printer does not print and displays an error message, then check the model number of the printer and contact the printer manufacturer's website. In general, the problem is usually resolved by changing some parameters in the Properties...Details of the default printer. The required changes will be spelled out on the manufacturers website. If the printer does print, but does not eject the last page of a report, then go to [F6] Utilities...User Preferences and set the NETWORK to 6 and try printing again. When printing from DOS/Win95/Win98/WinNT to an Apple LaserPro printer, change the switch on the printer to HPII and go to [F6] Utilities... User Preferences...Printer and use [F3] to list the printers and choose the Apple printer. When printing from a Macintosh that is running SoftWindows or Virtual PC emulation software and the reports print, but not in condensed print, then leave NETWORK at 0 and change the printer to EPSON. NETWORK PRINTING: For Novell networks, use a CAPTURE statement in the BUDGET.BAT file that is located in the Budget50 or Budget60 directory. Contact your Network Administrator for information on the Novell Capture statement. For Win95 networks (ie, a network of Win95 machines without a central file server): from the Desktop go to START...SETTINGS...PRINTERS and go to the Properties...Details of the default printer. Note the new name for LPT1. For instance, the printer port may be renamed to \\STATION4\HP Enter PowerBudget and go to [F6] Utilities...User Preferences and change the Network to 5. After changing Network to 5, you will be prompted for the new name of LPT1. Enter the new name, for instance, \\STATION4\HP Note that the renamed printer port must have a path (STATION4) and name (HP) that are each 8 characters or less. NETWORK PRINTING on WindowsNT networks For NT networks, use a NET USE statement in the BUDGET.BAT file that is located in the Budget50 or Budget60 directory. Use the syntax: NET USE LPT1 \\servername\printername Contact your local Network Administration for implementation.
FOR ALL OTHER PRINTING ISSUES CONTACT: techsupport@powerbudget.com
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